FAQ
Standard shipping (3-5 business days) and Express shipping (1-2 business days).
No, We currently only ship in the US.
We accept Visa, MasterCard, American Express, Discover. Please note that We do not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
Yes. We use SSL encryption for 100% secure payments.
Our return policy is simple and worry-free: please just send us a message with your order number.
FFD Preference does not take title to returned items until the item arrives at our location.
You may return items at 35 Lawrence Drive White Plains, NY 10603, USA or by shipping the items back to us.
Depending on your banking institution, your refund will be credited back to your original payment method(s) in 3 to 5 business days.
If your order hasn’t shipped yet, you can cancel it from your account. Go to Orders, click on the order you want to cancel, and click the “Cancel This Order” link.
If you need help canceling your order, please send us a message with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it.